本地配送 / 路线司机 — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
确认地址并取得签收
I have a delivery for 145 Oak Street — is this the right address?
在交付包裹前先确认地址是否正确。
Can you sign here, please?
请收件人签收。
I'll leave it by the door — have a good day.
无人应答时说明包裹放置位置。
客户就漏送或损坏包裹提出争议
I'm sorry about that — I can't issue a refund myself, but I'll report it to my dispatcher right now.
如实道歉,但说明你个人无法退款——须上报给调度处理。
Can you tell me exactly what's missing or damaged so I can write it up?
获取具体细节以填写事故报告。
Here's the number for customer support — they handle refunds and claims.
将客户引导至正确的退款/理赔渠道。
🔴 路上发生交通事故或受伤
This is 911 — I've been in an accident at Fifth and Main, there are injuries, please send an ambulance.
拨打 911,报出确切位置,并说明是否有人受伤。
I need to stay here until police and emergency services arrive.
说明你在现场等待警方与急救人员到场,不要离开。
Dispatch, this is an emergency — I need to report an accident on my route right now.
拨打 911 的同时或之后,立刻联系调度报告事故。
调度签到
Dispatch, this is route 8 — I'm running about twenty minutes behind because of traffic.
报告延误及原因。
I finished route 8 — all stops complete, heading back to the warehouse.
报告路线已跑完,正在返回仓库。
月台 / 仓库签到
I'm here to pick up my route for today — where's my assigned van?
在仓库签到并询问分配的车辆。
Can you scan me back in? I'm missing three packages from my load.
在离开月台前报告装载数量不符。