GoShare 司机(搬家与大件配送) — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
接单前确认项目详情
Can you confirm the pickup address and how many stairs or flights there are?
接单前询问楼梯/搬运通道情况。
About how heavy is the item — roughly how many pounds?
请顾客估算重量,以判断是否需要 Helper 帮忙。
I'll be there in about twenty minutes.
告知顾客预计到达时间。
与 Helper 协作两人抬运
On three — one, two, three, lift.
喊口令让两人同时发力抬起。
Wait — this is heavier than it looks, let's get a dolly.
东西比看起来重,先停下改用推车,别硬扛。
Watch the doorframe — angle it this way.
提醒对方注意门框,把大件斜着搬过去。
搬运过程中与顾客沟通
Where would you like this placed?
询问顾客物品要放在屋内哪里。
There's a small scuff here — I want to point it out before we set it down.
交付前主动指出已有的擦痕,保护自己免被追责。
Can you sign here to confirm delivery?
请顾客签字确认已送达。
🔴 紧急情况——受伤或车辆事故
This is 911 — I need an ambulance, my partner hurt his back lifting a couch at [address].
拨打 911,说明情况(如搬沙发时闪到腰)并报出准确地址。
He's conscious and breathing, but he can't stand up and his lower back hurts.
向调度说明伤者状况(清醒、能呼吸、但站不起来、腰痛)。
There's been an accident — my truck was rear-ended, no one is trapped, but there may be injuries.
向 911 报告车祸情况(被追尾、无人被困、但可能有人受伤)。
向 GoShare 客服报告货物损坏
I need to report damage that happened during this delivery — I have photos.
向客服报告本次配送中发生的损坏,并附上照片证据。
The item was already scuffed before I loaded it — here's the photo I took at pickup.
用取件时拍的照片证明损坏在装车前已存在。