Grubhub 配送员 — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
在餐厅确认订单
Hi, I'm picking up for Grubhub — order for [name]?
到店取餐时对店员说这句话。
Not ready yet, five more minutes. / Here you go, have a good one.
等待时店员常见的回答。
系统显示已备好但实际未完成
The app says this order is ready — is it almost done?
app 状态和厨房实际情况常有落差——礼貌询问。
We're still working on it, sorry.
订单尚未备好时店员的常见回答。
确认可疑地址/可能的 app 故障
I want to double check — is your address really [X], or could there be a mix-up with the zip code? The app is showing a very long drive.
社区帖子记录过邮编故障,可能导致系统规划远超预期的路线——提前确认能省去白跑一趟。
That's not right, let me check the app.
顾客确认 app 端出错时的常见回答。
无接触交付,需要交付码
I have your Grubhub order — could you give me the code on your screen?
Grubhub 的无接触流程需要顾客在门口念出屏幕上的两位数交付码给你。
It's [two digits].
顾客念出 app 上显示的交付码。
「放门口」配送说明
Leave it at the door. / Ring the bell. / Gate code is 1234.
app 里常见的书面配送说明。
Your Grubhub order is at the door — enjoy!
放好订单并拍照后,可发这句友善的短信或敲门时说。
拒绝不安全或明显路线错误的订单
I'm sorry, this delivery is much farther than what showed on my end — I'm not able to complete it safely tonight.
源自真实社区案例:app 邮编故障曾让司机在一笔 $12 订单上被派了 45 英里的路程——可以礼貌拒绝并说明原因。
I need to cancel this one, there seems to be an address error.
简短礼貌地取消明显路线错误的订单。