Lyft 网约车司机 — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
接乘客(核对身份)
Hi, are you Sarah? What's the name on the ride?
上车前先核对乘客姓名。
Great, hop in — the app has your destination.
姓名对上后请其上车;目的地已在 app 里。
确认目的地 / 路线
I've got you going to the airport — do you have a preferred route, or should I follow the app?
确认目的地并询问路线偏好。
添加停靠点
No problem — I can add the stop in the app so it's on the trip.
乘客要加停靠点时,在 app 中添加,以便记录并计费。
舒适度确认(空调 / 音乐)
Is the temperature okay back there? Let me know if you'd like the AC up or the music down.
简短确认温度与音乐,有助于提升评分和小费。
安全带 / 安全提醒
Please buckle up — it's the law.
出发前请乘客系好安全带。
I'll pull over just ahead where it's safe to stop.
说明将在前方安全处靠边,不在车流中停。
遇不安全提前结束行程(降级处理)
I don't feel comfortable continuing — I'm going to end the ride here safely.
🔴感到不安全时你可结束行程;请冷静处理,在安全处靠边。
I'd rather not do that; I have to follow Lyft's rules.
礼貌拒绝不安全要求并援引规则,可保护你的评级。
联系客服
A rider left an item in my car — how do I return it?
报告乘客遗留物品并问如何归还。
I need to report an issue with my last ride.
联系客服反映已完成行程中的问题。