NEMT 司机(非急救医疗运输) — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
乘客突发医疗紧急情况
若乘客在运送途中突发状况——胸痛、跌倒、失去反应——你要安全停车、立即求助,而不要试图充当护士。
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911 — I have a passenger with chest pain in a medical transport van. We need an ambulance.
拨打 911;说明紧急情况并需要救护车。
The patient is not responding. Should I start CPR?
报告病人无反应;询问 911 调度员是否开始心肺复苏(CPR)。
Dispatch, this is car 12 — I have a medical emergency and I've called 911. My location is Oak Street and 5th.
通知调度:紧急情况、已拨 911、你的准确位置。
She fell getting out of the wheelchair — she's awake but says her hip hurts a lot.
向救援人员清楚描述跌倒经过和乘客状况。
常规接送病人
多数行程平静且有预约:问候乘客、确认其身份和目的地,并在开车前固定好轮椅。
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Good morning, I'm your driver. Can you tell me your name and date of birth?
问候乘客,行程前确认其姓名和出生日期。
I have you down for a 10 o'clock appointment at the dialysis center. Is that right?
确认预约时间和目的地。
Let me lock your wheelchair in place and buckle you in — tell me if anything feels too tight.
说明你正在固定轮椅并系好安全带。
We'll be there in about fifteen minutes. Let me know if you need anything.
告知预计到达时间并主动提供帮助——让乘客安心。