Roadie 司机(UPS 旗下同日达) — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
为 Roadie 订单在商家取货
Hi, I'm here for a Roadie pickup for order 4521.
向柜台工作人员确认你的取货订单。
Can you confirm the item and check it's all here before I load it?
在装车前先核对货品和数量。
Can someone help me load this — it's heavier than it looks.
请求帮忙搬运较重或超大件的货物。
把「大件(big & bulky)」货品送到客户家
Delivery from Roadie — where would you like this set down?
告知这是 Roadie 送来的货,并询问顾客大件物品要放在哪里。
Watch your step, this is heavy — I'll bring it in slowly.
提醒顾客注意脚下,货物较重,你会慢慢搬进去。
Can you sign here to confirm you received this?
请顾客在此签字确认收货。
跑多站配送路线
I'm about ten minutes out — I'll text you when I'm close.
告知收件人预计到达时间,快到时会发短信。
This is your second stop on my route today — I have two more after this.
若收件人询问顺序,可说明这是今天路线中的第几站。
🔴 紧急情况——配送途中发生交通事故或受伤
This is 911 — I've been in a car accident at [address], I need help.
拨打 911,说明自己发生车祸,并报出准确地址。
I'm conscious and can talk, but my car won't move and there's damage.
向调度说明自己的状态(清醒、能说话)以及车辆受损、无法行驶的情况。
Someone is hurt — please send an ambulance, we're on [street] near [landmark].
报告有人受伤,请求派救护车,并用附近地标说明所在街道位置。
向 Roadie 客服反映问题
I can't get into the building for this delivery — the gate code isn't working.
在无法送达前,向客服反映无法进入建筑、门禁密码不对的问题。
This item arrived already damaged — I have photos from pickup.
报告货物在取货时就已损坏,并附上照片证据,保护自己免被追责。