班车 / 接送司机 — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
问候与确认接送地点
Hi, are you heading to the airport, or the downtown hotel?
向新乘客确认目的地。
I've got you down for a six AM pickup at the Marriott lobby.
确认预约的接送时间和地点。
That's everyone — let's get buckled in and we'll head out.
确认所有人已上车,准备出发。
协助行动不便的乘客
Let me get the ramp down for you — take your time.
放下轮椅坡道,不要催促乘客。
I'll load your bags first, then help you get seated.
先装行李,再协助乘客入座。
Is the wheelchair secured the way you'd like it?
出发前确认轮椅固定方式是否让乘客满意。
调度 / 对讲机
Dispatch, Shuttle 3 — I'm running about ten minutes behind, heavy traffic on the interstate.
向调度报告本车晚点。
Dispatch, I've got a full van — can you send the next pickup to Shuttle 5?
报告车已坐满,请调度改派下一趟接送。
晚点 / 改道
Sorry for the wait — there was an accident on the highway, we're on our way now.
向等待的乘客道歉并说明晚点原因。
The usual road is closed, so I'm taking a short detour — it'll add a few minutes.
告知乘客改道及会多花的时间。
🔴 乘客突发医疗紧急状况
Sir, can you hear me? Are you okay?
确认反应异常或不适的乘客是否清醒能应答。
This is 911 — I have a passenger with chest pain who's fallen in my shuttle van at Fifth and Main, we need an ambulance.
拨打 911/急救调度,说明乘客的医疗紧急情况和确切位置,并请求救护车。
Stay with me, help is on the way — I'm not going to leave you.
安抚乘客,救援人员到达前一直陪在其身边。