Amazon Flex delivery driver — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Confirming a delivery block
I reserved a 3-hour block starting at 4 PM.
State the block you reserved.
Where do I pick up the packages?
Ask where to pick up — the app calls it the delivery station.
Finding the address
I can't find the address — is this the right building?
Ask a passerby or resident to confirm the building.
I have a package for apartment 12B.
State the unit you're delivering to.
Getting past a gate or front desk
I'm an Amazon delivery driver — could you open the gate, please?
Identify yourself; ask the guard to open the gate.
Do you know the gate code, or is there a callbox?
Ask for the gate code or the callbox.
Completing the delivery
I'll leave it at your front door and take a photo.
No-contact drop; Flex requires a delivery photo.
This package needs a signature — can you sign here?
For signature-required packages.
Contacting Amazon driver support
I finished my route but a stop won't mark as delivered.
Report a stop that won't complete in the app.
The address is unsafe or there's an aggressive dog — I'm returning this package.
Unsafe stop → tell support you're returning it.
Reporting a problem with your account
My standing dropped, but the delivery wasn't my fault — I'd like to appeal.
Appeal an unfair standing drop.
Can you confirm my payment for yesterday's blocks?
Confirm your block payment with support.