Amazon Warehouse Associate (W-2) — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
First day — clocking in and finding your area
Hi, it's my first day — where do I clock in?
Ask where to badge in on your first shift.
Which department am I working in today?
Ask which process path you're assigned to.
Understanding scanner and pick/stow instructions
Can you show me how to scan this item?
Ask a lead to demo the handheld scanner.
The screen says 'exception' — what should I do?
Ask what to do when the scanner flags an error.
Asking for help when you fall behind rate
I'm new and I'm a bit behind — can you help me catch up?
Ask your process assistant for help before a coaching.
🔴 This bin is too heavy for me to lift safely — I need help.
🔴 Ask for help with a too-heavy load to avoid injury.
Reporting an injury to AMCARE / safety
I hurt my back lifting — I need to report an injury.
🔴 Report a work injury and ask for AMCARE / first aid.
I don't feel safe going back — I need to see AMCARE first.
Insist on being seen before returning to the floor.
Please call 911 if someone is unresponsive.
🔴 Escalate a medical emergency — ask for 911.
Time off, UPT, and schedule questions
How much UPT do I have left this week?
Ask HR / the app about your unpaid-time balance.
I need to leave early — how do I use my time off?
Ask the right way to log leaving early.