Local Delivery / Route Driver — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Confirming an address and getting a signature
I have a delivery for 145 Oak Street — is this the right address?
Confirm you're at the correct address before handing off a package.
Can you sign here, please?
Ask the recipient to sign for the delivery.
I'll leave it by the door — have a good day.
Explain where you're leaving the package when no one answers.
A customer dispute over a missed or damaged package
I'm sorry about that — I can't issue a refund myself, but I'll report it to my dispatcher right now.
Apologize honestly, but explain you personally can't refund — escalate to the employer.
Can you tell me exactly what's missing or damaged so I can write it up?
Get precise details for the incident report.
Here's the number for customer support — they handle refunds and claims.
Redirect the customer to the correct channel for refunds.
🔴 Traffic accident or injury on your route
This is 911 — I've been in an accident at Fifth and Main, there are injuries, please send an ambulance.
Call 911, give the exact location, and state whether anyone is injured.
I need to stay here until police and emergency services arrive.
Explain you're waiting at the scene for responders — don't leave.
Dispatch, this is an emergency — I need to report an accident on my route right now.
Call your dispatcher immediately after (or while) calling 911.
Dispatch check-in
Dispatch, this is route 8 — I'm running about twenty minutes behind because of traffic.
Report a delay and the reason for it.
I finished route 8 — all stops complete, heading back to the warehouse.
Report that your route is done and you're returning.
Dock / warehouse check-in
I'm here to pick up my route for today — where's my assigned van?
Check in at the warehouse and ask which vehicle is yours.
Can you scan me back in? I'm missing three packages from my load.
Report a load discrepancy before you leave the dock.