GoShare Driver (Moving & Large-Item Delivery) — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Confirming a project before you accept
Can you confirm the pickup address and how many stairs or flights there are?
Ask about stairs/access before you commit to the job.
About how heavy is the item — roughly how many pounds?
Ask the customer to estimate weight so you know if you need a Helper.
I'll be there in about twenty minutes.
Give the customer your ETA.
Coordinating a two-person lift with a Helper
On three — one, two, three, lift.
Call the count so both of you lift at the same moment.
Wait — this is heavier than it looks, let's get a dolly.
Stop and switch to a dolly instead of straining.
Watch the doorframe — angle it this way.
Guide a large item safely through a tight doorway.
Talking with the customer during the move
Where would you like this placed?
Ask where to set the item down inside.
There's a small scuff here — I want to point it out before we set it down.
Flag pre-existing damage before delivery to protect yourself from a claim.
Can you sign here to confirm delivery?
Get delivery confirmation / signature.
🔴 Emergency — injury or vehicle accident
This is 911 — I need an ambulance, my partner hurt his back lifting a couch at [address].
Call 911, say what happened, and give the exact address.
He's conscious and breathing, but he can't stand up and his lower back hurts.
Give the dispatcher the injured person's condition.
There's been an accident — my truck was rear-ended, no one is trapped, but there may be injuries.
Report a vehicle crash and injury status to 911.
Reporting cargo damage to GoShare support
I need to report damage that happened during this delivery — I have photos.
Open a damage report with support and attach photo evidence.
The item was already scuffed before I loaded it — here's the photo I took at pickup.
Prove pre-existing damage with a timestamped pickup photo.