Instacart full-service shopper — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Out-of-stock item → offer a replacement
Hi! The store is out of the item you ordered. Want me to replace it with this one, or refund it?
🔴 Message the customer BEFORE substituting — asking first is the #1 thing that protects your tip and rating.
Yes, that works. / No, just refund it. / Can you check if they have another brand?
Common customer replies you'll read — reply and act on their choice.
Can't find an item / ask a store employee
Excuse me, do you have any of this item in the back?
Ask a store employee if an item is out on the shelf.
I looked and asked staff — they're out. I'll refund it unless you'd like a substitute.
Tell the customer you tried before refunding.
Customer not responding to a replacement request
I haven't heard back, so I'll refund this item for now — message me if you'd like a substitute.
When there's no reply, refund and keep shopping so you don't fall behind.
Checkout at the store
Yes, I'm shopping for Instacart — here's the payment barcode.
The cashier may ask if you're an Instacart shopper; show the app's payment barcode.
Do you have a rewards number? / Tap your card here.
Things the cashier may say at checkout.
Delivery handoff / 'leave at door'
Hi, I have your Instacart delivery.
Greet the customer when handing off in person.
Your groceries are at the front door — have a good day!
For 'leave at door' orders after you drop off and photograph.
Arrival / finding the customer
I'm here with your groceries — where would you like them?
Ask where to place the order on arrival.
I'm in the parking lot — which building are you in?
For apartments/complexes, ask which building.