Lyft rideshare driver — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Picking up a rider (confirm identity)
Hi, are you Sarah? What's the name on the ride?
Confirm the rider's name before they get in.
Great, hop in — the app has your destination.
Once the name matches, welcome them in; the destination is already in the app.
Confirming the destination / route
I've got you going to the airport — do you have a preferred route, or should I follow the app?
Confirm the destination and ask about the route.
Adding a stop
No problem — I can add the stop in the app so it's on the trip.
If the rider asks for a stop, add it in the app so it's tracked and paid.
Comfort check (AC / music)
Is the temperature okay back there? Let me know if you'd like the AC up or the music down.
A quick comfort check on temperature and music can lift your rating and tips.
Seatbelt / safety reminder
Please buckle up — it's the law.
Ask riders to wear their seatbelt before you set off.
I'll pull over just ahead where it's safe to stop.
Explain you'll stop where it's safe, not in traffic.
Ending a ride early if unsafe (de-escalation)
I don't feel comfortable continuing — I'm going to end the ride here safely.
🔴 You can end a trip if you feel unsafe; do it calmly and pull over somewhere safe.
I'd rather not do that; I have to follow Lyft's rules.
Declining an unsafe request politely, citing the rules, protects your standing.
Contacting support
A rider left an item in my car — how do I return it?
Report a lost item and ask how to return it.
I need to report an issue with my last ride.
Contact support to flag a problem with a completed trip.