NEMT Driver (Non-Emergency Medical Transport) — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
A rider medical emergency
If a rider has a medical event during transport — chest pain, a fall, going unresponsive — you stop safely, get help, and do not try to be the nurse.
🔖 Quick reference
911 — I have a passenger with chest pain in a medical transport van. We need an ambulance.
Call 911; state the emergency and that you need an ambulance.
The patient is not responding. Should I start CPR?
Report unresponsiveness; ask the 911 dispatcher whether to start CPR.
Dispatch, this is car 12 — I have a medical emergency and I've called 911. My location is Oak Street and 5th.
Notify your dispatcher: emergency, 911 called, your exact location.
She fell getting out of the wheelchair — she's awake but says her hip hurts a lot.
Describe a fall and the rider's condition clearly for the responders.
A routine patient pickup
Most trips are calm and scheduled: greet the rider, confirm who they are and where they're going, and secure the wheelchair before you drive.
🔖 Quick reference
Good morning, I'm your driver. Can you tell me your name and date of birth?
Greet the rider and confirm their identity before the trip.
I have you down for a 10 o'clock appointment at the dialysis center. Is that right?
Confirm the appointment time and destination.
Let me lock your wheelchair in place and buckle you in — tell me if anything feels too tight.
Explain that you're securing the wheelchair and seatbelt.
We'll be there in about fifteen minutes. Let me know if you need anything.
Give an ETA and offer help — keeps the rider at ease.