Pizza delivery driver (direct-hire, W-2) — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Customer handoff at the door (payment + change)
Hi, I've got your order — that's $28.50 total.
Greet the customer and state the total they owe.
Here's forty — keep the change.
🔴 The customer is tipping you the difference — say thanks.
Thank you so much — have a good night!
Close politely after the handoff.
Confirming the address / can't find it
Hi, this is the delivery driver — I'm outside but I can't find the entrance. Which building are you in?
Call the customer to locate them.
The gate code is 1234.
The customer gives you an access code — repeat it back.
Got it — I'll be right there.
Confirm and head over.
Delivery instructions / leave at the door
Leave at the front door — don't knock, baby sleeping.
Read the order note and follow it exactly.
No problem, I'll leave it right at your door.
Confirm you'll follow the leave-at-door instruction.
Taking a phone order in-store (between runs)
Sure — can I get your name, phone number, and address?
🔴 In-store you also answer the phone — collect the caller's details.
That'll be about 30 to 40 minutes. Anything else?
Give an estimated time and check for more items.
Coordinating with the store team
I'm back — anything ready to go out?
Check in with the manager for the next delivery.
This next run is way out — I'll be about 25 minutes.
Tell the team how long a far run will take.
Take these two, they're close together.
The manager hands you two nearby stops — a double run.
Declining an unsafe delivery / safety call
I don't feel safe going out there — can we call the customer to meet me somewhere lit?
🔴 If an address feels unsafe, say so and suggest a lit meeting spot.
I'm going to head back — something's off at this address.
🔴 It's OK to abort a delivery that feels wrong and return to the store.