Roadie Driver (UPS-Owned Same-Day Delivery) — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Picking up at a business for a Roadie gig
Hi, I'm here for a Roadie pickup for order 4521.
Confirm your pickup order with counter staff.
Can you confirm the item and check it's all here before I load it?
Verify the item/quantity before you leave with it.
Can someone help me load this — it's heavier than it looks.
Ask for help loading a heavy or oversized item.
Delivering a 'big & bulky' item to a home
Delivery from Roadie — where would you like this set down?
Announce the delivery and ask where to place a large item.
Watch your step, this is heavy — I'll bring it in slowly.
Warn the customer about weight while carrying an item inside.
Can you sign here to confirm you received this?
Get a signature confirming delivery.
Running a multi-stop delivery route
I'm about ten minutes out — I'll text you when I'm close.
Give a recipient your ETA on a multi-stop run.
This is your second stop on my route today — I have two more after this.
Explain your route order if a recipient asks about timing.
🔴 Emergency — traffic accident or injury on a run
This is 911 — I've been in a car accident at [address], I need help.
Call 911, say you're in an accident, and give the exact address.
I'm conscious and can talk, but my car won't move and there's damage.
Describe your own condition and the vehicle's condition to the dispatcher.
Someone is hurt — please send an ambulance, we're on [street] near [landmark].
Report an injury and give a clear location using a nearby landmark.
Reporting a problem to Roadie support
I can't get into the building for this delivery — the gate code isn't working.
Report an access problem to support before you're stuck at a delivery.
This item arrived already damaged — I have photos from pickup.
Report pre-existing damage with photo evidence to protect yourself from a claim.