Shuttle Driver / Chauffeur — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Greeting and confirming pickup / destination
Hi, are you heading to the airport, or the downtown hotel?
Confirm the destination with a new passenger.
I've got you down for a six AM pickup at the Marriott lobby.
Confirm the scheduled pickup time and location.
That's everyone — let's get buckled in and we'll head out.
Confirm boarding is complete before departing.
Assisting a passenger with mobility needs
Let me get the ramp down for you — take your time.
Deploy the wheelchair ramp/lift without rushing the passenger.
I'll load your bags first, then help you get seated.
Sequence luggage before seating assistance.
Is the wheelchair secured the way you'd like it?
Confirm wheelchair securement and comfort before driving.
Dispatch / two-way radio
Dispatch, Shuttle 3 — I'm running about ten minutes behind, heavy traffic on the interstate.
Report running late on your route to dispatch.
Dispatch, I've got a full van — can you send the next pickup to Shuttle 5?
Report the van is full and ask dispatch to reassign the next pickup.
Running late / reroute
Sorry for the wait — there was an accident on the highway, we're on our way now.
Apologize to waiting passengers and explain the delay.
The usual road is closed, so I'm taking a short detour — it'll add a few minutes.
Inform passengers of a reroute and the extra time it adds.
🔴 Passenger medical emergency
Sir, can you hear me? Are you okay?
Check whether an unresponsive or distressed passenger can respond.
This is 911 — I have a passenger with chest pain who's fallen in my shuttle van at Fifth and Main, we need an ambulance.
Call 911 / emergency dispatch, state the medical emergency and the exact location, and request an ambulance.
Stay with me, help is on the way — I'm not going to leave you.
Reassure the passenger and stay with them until emergency responders arrive.