Instacart 全职购物者 — 上岗英语
用你的语言学习——但上岗后你要说英语。这些是这份工作实际要说的真实英语,附你语言的说明。不是脚本,而是从业者常遇到的情境。
商品缺货 → 提出替代方案
Hi! The store is out of the item you ordered. Want me to replace it with this one, or refund it?
🔴替换前先给顾客发消息——先问一句最能保住你的小费和评级。
Yes, that works. / No, just refund it. / Can you check if they have another brand?
顾客常见的回复,读懂后按其选择处理。
找不到商品 / 询问店员
Excuse me, do you have any of this item in the back?
货架上没有时,问店员后仓是否还有。
I looked and asked staff — they're out. I'll refund it unless you'd like a substitute.
退款前告诉顾客你已尽力寻找。
顾客不回复替代请求
I haven't heard back, so I'll refund this item for now — message me if you'd like a substitute.
无回复时先退款,继续采购以免拖慢进度。
在店内结账
Yes, I'm shopping for Instacart — here's the payment barcode.
收银员可能问你是不是 Instacart 购物者;出示 app 里的付款条码。
Do you have a rewards number? / Tap your card here.
结账时收银员可能说的话。
交付 / 「放门口」
Hi, I have your Instacart delivery.
当面交付时向顾客打招呼。
Your groceries are at the front door — have a good day!
「放门口」订单在放下并拍照后使用。
到达 / 找到顾客
I'm here with your groceries — where would you like them?
到达后询问顾客希望放在哪里。
I'm in the parking lot — which building are you in?
公寓/小区里,询问是哪栋楼。