Uber rideshare driver — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Picking up a rider
Hi, are you Sarah? I'm your Uber.
Confirm the rider's name before they get in.
Could you tell me your PIN, please?
Some markets use an arrival PIN to avoid the wrong rider.
Confirming the route
The app has your destination — do you have a preferred route?
Confirm the destination and ask about the route.
Talking with the rider
No problem, I can add a stop in the app.
If the rider wants a stop, add it in the app.
Please buckle up — it's the law.
Ask riders to wear their seatbelt.
Stopping safely
I can't stop here — I'll pull over just ahead where it's safe.
Explain you'll stop where it's safe, not in traffic.
Contacting Uber support
A rider left an item in my car — how do I return it?
Report a lost item and ask how to return it.
The rider was sick in my car — I need to report a cleaning fee.
Report a mess and claim a cleaning fee, with a receipt.
Ratings and safety
My rating dropped after a rider canceled — can you review it?
Ask support to review an unfair rating drop.
I feel unsafe — I'm ending this trip now.
You can end a trip if you feel unsafe.