Amazon DSP Delivery Driver (W-2) — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Getting your route and van from the DSP
Which route am I on today, and which van?
Ask dispatch for your route and van number.
How many stops is it — is it a heavy day?
Ask how many stops so you can plan your day.
Delivery instructions / leave at the door
Hi, I have an Amazon delivery for you.
Greet the customer at a hand-to-me delivery.
I'll leave it at your front door — have a good day!
Read the note 'leave at the front door' and confirm.
Access problem — gate or locked building
I have an Amazon package for this unit — can you buzz me in?
Ask a resident or callbox to let you in.
Is there a gate code for deliveries?
Ask for the delivery gate/access code.
Calling dispatch about a blocked or wrong address
This address is gated and I can't get access — how should I handle it?
Report an access problem and ask what to do.
The stop won't scan and the address doesn't exist — can you check it?
Ask dispatch to verify a bad address/scan.
Rescue comms (dispatch reassigns stops)
Send me the stops and I'll head over.
Accept a rescue and get the reassigned stops.
I can take them, but I'll finish past my scheduled time.
Say yes but flag that it extends your day.
Reporting a van or safety problem
The van's AC isn't working and it's over 100 out.
Report the van has no AC in dangerous heat.
I think the van is about to break down — it's overheating.
Report a van that's breaking down before it strands you.
I need help lifting this — the package is too heavy to carry alone.
🔴 Ask for help with a too-heavy package to avoid injury.