Grubhub delivery partner — On-the-job English
Study in your language — but on the job you'll speak English. These are the real phrases you actually say for this work, with a note in your language. Not a script; common situations workers report.
Confirming the order at the restaurant
Hi, I'm picking up for Grubhub — order for [name]?
Say this to restaurant staff when you arrive to pick up.
Not ready yet, five more minutes. / Here you go, have a good one.
Common staff replies you'll hear while waiting.
Order marked ready but isn't
The app says this order is ready — is it almost done?
A common gap between the app status and kitchen reality — ask politely.
We're still working on it, sorry.
A typical staff reply when the order isn't actually ready.
Confirming a confusing address / possible app glitch
I want to double check — is your address really [X], or could there be a mix-up with the zip code? The app is showing a very long drive.
Community threads document a zip-code glitch that can route drivers on a much longer trip than expected — confirming early can save a wasted drive.
That's not right, let me check the app.
A likely customer reply confirming the app-side error.
Contactless drop-off with a delivery code
I have your Grubhub order — could you give me the code on your screen?
Grubhub's contactless flow uses a 2-digit code the customer reads to you at the door.
It's [two digits].
The customer reads the code shown on their app.
Leave-at-door instructions
Leave it at the door. / Ring the bell. / Gate code is 1234.
Common written delivery instructions you'll read in the app.
Your Grubhub order is at the door — enjoy!
A friendly text/knock line after you place the order and photograph it.
Declining an unsafe or clearly mis-routed delivery
I'm sorry, this delivery is much farther than what showed on my end — I'm not able to complete it safely tonight.
Grounded in a real community report: an app zip-code glitch sent a driver on a 45-mile trip on a $12 order — it's fine to decline and explain.
I need to cancel this one, there seems to be an address error.
A short, polite way to back out of a mis-routed order.